Policy
Dispute policy
Disputes exist to protect honest parties on both sides. The process is structured, evidence-based, and enforced by the escrow contract — not by support tickets.
Try a revision first
Each milestone includes a structured revision round. Most disagreements resolve here, without freezing the deal.
Open the dispute in the window
If revision fails, either party opens a dispute on the affected milestone within the review window. The milestone freezes on-chain.
Submit evidence
Both sides upload briefs, drafts, links and files to a private evidence store visible only to the counterparty and the arbiter.
Independent ruling
The arbiter reviews the record and executes an on-chain decision: full release, full refund, or a percentage split. The contract enforces it.
On the record
Outcomes feed both parties' reputation. Winning a dispute never penalizes a creator; bad-faith patterns are visible in public history.
The legal framework for disputes is defined in our Terms of Service.